You may encounter the error while updating via the iOS app. This is due to the bug of Qualcomm's update function. Our latest version firmware already solved the issue. Please update to the latest firmware via the Android app when you encounter the error.
Google Play Store
- The update via the Android app will be much faster (several minutes) to complete the update, while the iOS app takes a couple of hours. We recommend the Android update.
- The earphones will be used iOS or Android regardlessly after you update.