If your microphone is not picking up the sound when making the call, please try the followings.
1: iOS
When you pick up the call with iOS, sometime you need to select Vie Fit as the microphone otherwise the mic is connected to the phone mic. Please check the setting
2: Android
When you pair the earphone, please make sure you have paired as the media and phone call as well.
If your voice is too low when you are making the call,,
Vie Fit uses Qualcomm's 8th generation noise canceling technology. It recognizes your voice and enhances while suppressing the outside noize. It works well unless the outside noise is too loud or the voice is too low. In that case, we recommend to move to the place quieter or to raise your voice louder.
Note) May, 2018
Based on the feedback that the mic volume is too low, we are addressing this issue to raise the volume with the future firmware update.
Comments
8 comments
Hello! I would like to have a way to control the noise cancelling. I have 2 PC's on my desk and the fan noise increased the noise cancelling to the point where I cannot be heard on calls.
Noise cancelling is great feature, however, when I used this for phone call, (A) sound is very low and I am unable to raise the volume, (B) mic seems so low and the person I am speaking with is unable to hear my voice.
This does not happen with my iPhone AirPod. Is there any option on iPhone to change volume on both speaker and mic?
Mic volume is so low that the other person cannot hear me. I was in a very quiet place and still no good. Makes the Vie fit useless.
I can't disagree more with you, Ashish.
I would not want to say this but with current design and (hopefully with) firmware, VIE FIT is unfortunately useless and I am more comfortable with AirPods.
Hope VIE FIT team is listening to users voice and making improvements quickly as possible.
Hello
Do you have any date on when the app and the new firmware will be available.
Thank you for your feedback. We will release the firmware very soon (within May as we stated). However, the mic volume set up change will not be included in this update. Based on your feedback, we will investigate and address this issue with the future update.
When are we expecting new firmware update for the phone call improvement?
My mic is also so soft that I can’t use my Vie Fit. When are we expecting a firmware update?
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