When one side of the earbud does not play sound VIE Support February 17, 2019 02:50 Updated Follow When you pair the earphone to your transmitting device, you only need to pair one side of the earphone (Left or Right). If you pair the earphone and hear the sound coming from only one side of the earphone, please try the followings. To reconnect the left and right earbuds Power off and restart both sides of the earphone Wait for the transmitting device find your earphone and reconnect. You hear the announcement "Your Device Has Been Connected" when it's done. Wait both sides of the earphones find each other and reconnect. You hear the short beep when it's done. Related articles The issue with specific devices Can't pair the both sides to the phones. How the pairing works Only hear the sound on one side when making the call How to Upgrade the Firmware Comments 15 comments Sort by Date Votes Martijn Keymis April 24, 2018 15:10 My vie Fits are connected to each other but my left (not-device-connected) doesn't say anything anymore... He does not even say 'power on' but the led works 2 Comment actions Permalink Jeffrey Lim May 16, 2018 10:01 Can you explain further how does it works for the earbud to pair with each other?I followed your instuction but one side keep playing music while the other is turned on idle and doesnt seems to be trying to pair with the other. 0 Comment actions Permalink Thecoru May 16, 2018 19:40 It would be helpful ;-) 0 Comment actions Permalink Johan van der Velden May 17, 2018 22:14 When is this new firmware comming ??? Is taking a long time.Well past half of May now... 0 Comment actions Permalink Stefan Kaleta May 18, 2018 23:16 All my devices are recognizing each earbud as an individual device (i.e. Vie Fit L, Vie Fit R) and when I go to connect either one, the other drops out. I've tried to 'reconnect' both earbuds using the the "reconnect L & R earbuds" walkthrough but I'm still getting the same problem over and over again. I must be doing something wrong. -1 Comment actions Permalink Matouš Hrbek May 24, 2018 19:34 How does the pairing of both earbud in between each other works? If the voice say 'Pairing' I suspect it means pairing with the device and not with earbuds in each other. How exactly should I force both of two earbuds to pair with each other? I have the same issue with my Android phone and Windows 10 laptop. One earbud play, the second not. Eventually the other one joins without any notice, but intermittently fails (disconnects and reconnects again). Please, provide us full and detailed instruction set on how to work with all of that at one place. It would be really helpful. Thanks in Advance. 0 Comment actions Permalink takafreak June 01, 2018 00:22 Thanks for the firmware update. I pulled my old Android (Nexus 4 with Android 5.1.1), updated firmware one by one, Left to Right. Once completed, I paired VIE FIT L to my iPhone 6s. Played songs for 10 minutes, I still have intermittent connection drop from R side of VIE FIT, and the connection came back after a while. I don't think this firmware update helped solving the issue I was having with my iPhone 6s. Please note, 1) I removed all previous VIE FIT bluetooth pairing before firmware upgrade, 2) removed VIE FIT bluetooth pairing form Android which I did for firmware upgrade in both L and R, 3) re-paired VIE FIT L to iPhone 6s. 0 Comment actions Permalink Dallas Watt July 14, 2018 02:22 Hi, just updated the firmware last night using a A73 Oppo. Tried pairing and playing off my Apple Watch Series 2 and still only plays sound on one earbud, no matter which one is paired. That is even with both buds paired to the watch too, to see if any difference then either. So Firmware still has not fixed the issue of sound only in one ear-bud. Please fix 0 Comment actions Permalink Franklin F August 15, 2018 20:38 I was able to get both earbuds working again by turning off blue tooth on my Iphone 6s. Then turning off the earbuds. Turn the earbuds back on and keep holding button's down until it says pairing. They will both blink blue and red LED. I left them like that for about 5 min and nothing happened to I pressed the button again on one of the ear buds and got a beep in both ears. I turned on blue tooth on my phone. It popped and I touched the Tzumi SoundMates line item. It connected. My phone found both ear buds. I did not connect the other one. Just leave it alone in the list of devices. It shows not connected. Found music to play and now it plays out of both ear buds. I think the ear buds have to pair to themselves first. Then they pair to the phone as one device. 0 Comment actions Permalink SANJ JAIS October 08, 2018 19:02 Franklin F U r genius I have been trying this for so many days but I always had negative result but when I was found your article I applied it and it worked for me. Cheers Man Thanks a ton.... "GOD BLESS U" 0 Comment actions Permalink joshua premo January 08, 2019 22:09 If both left and right are set as primary then only one will connect at a time. Just solved the issue by holding down the power button on each till both make the paired sound then immediately let go of each and double press one of them to set the primary once more. It should reconnect with only the one as primary and both will reconnect. fyi also if having issues getting his to work due to one or the other connecting to device then try turning Bluetooth off until primary is set. Hope this helps. 0 Comment actions Permalink Bubble Pops January 10, 2019 01:14 It only works in one ear this thing is useless garbage 0 Comment actions Permalink Bubble Pops January 10, 2019 01:14 Im suing 0 Comment actions Permalink Andrew Pentland January 15, 2019 17:45 I bought 2 sets of Focus true wireless ear buds and with both sets only one will turn on. By turn on I mean it wont even give the flashing lights to say it's trying to pair. Thought it was a fluke so I bought another pair.... same issue. Cant be a coincidence . Any ideas? 0 Comment actions Permalink George Pileggi January 17, 2019 15:18 When only 1 plays music, this is what you have to do!!! Power both OFF. REMOVE BOTH DEVICES FROM UR PHONE. Power them both on at the same time. As soon as it says POWER On, double click the bottom on each of them at the SAME TIME, that will pair them both. Me and my brother finally figured this out! 2 Comment actions Permalink Please sign in to leave a comment.