Please follow the instruction below.
- Power off and restart the headphones.
- Set off the bluetooth of your smartphone and on again.
- Un install the app and re download the app.
- Try the firmware update again.
The light blinking means in the update mode.
BLE (Bluetooth data connection) will resume the connection after the restart automatically, even though the name does not appear in the list, nor reject the manual paring.
Music or the beep sound will not work until the update completed.
If it happens again, please retry the same process.
Comments
5 comments
Mine got stuck half way and now the app keeps saying "not found VIE SHAIR" and the headphones keep flashing the LEDs
Amy
As the headphones are flashing the green/yellow light, it means it still in the updating mode. The bluetooth setting are kept safely and should automatically reconnect even if it cut off in the middle of the update. If the app keeps saying "not found VIE SHAIR", please follow the process below.
1: Turn off and on the bluetooth of your device.
2: Delete the app and re-download from the site.
3: Power on and off the headphones.
4: Try the update again.
Thanks that worked - and the white noise has stopped in the headphones too!
ok... after more than 10 tries..
it finally start the update...
but here comes another problem
i repeated the process above for maybe more than 15 times...
it never goes more than 10%
come on....
I have been trying the method above, but I can't even uninstall the app in my Android phone ...
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